Terms/Conditions

Payment 

Credit/Debit Card And PayPal 
Payment online by credit/debit card and with PayPal are accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. PayPal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way. 
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Cheque / Bank Transfer 
UK-based customers may also conduct payment by cheque or bank transfer. Please contact us for additional information. 
 
Delivery 

We normally deliver by DHL, UPS, TNT and we endeavour to have the goods arrive within 7 days of order confirmation, but please allow a maximum of 14 days for delivery. 
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries. 
Please contact us if you wish to discuss alternative delivery arrangements. 
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Cancellation/Refunds
 

You may cancel your order for any reason up to 14 days after you receive the goods. Notice of cancellation should be sent to rokoroart@gmail.com - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. PayPal refund, cheque etc.). 
 
Customer Service 

Our customer services number is +44 (0)7576492689, and our email is rokoroart@gmail.com - we strive to respond quickly but allow us up to 3 days for a response. 
 
Website disclaimer  

The information contained in this website is for general information purposes only. The information is provided by rokoro.co.uk and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of rokoro.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, rokoro.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.